Returns &Exchanges Policy

Returns & Exchange

*To return your product, please email support@ewaysafety.com and get your RMA Code first.

Customers should meet the following terms:
-Our returns policy covers 30 days. If 30 days has passed since the time of your delivery, unfortunately, we cannot offer you a refund or exchange.
-We sent the wrong order or item(s).
-Items must be unused, undamaged, and in original packaging, ensure that all articles in the package are intact! If not, the buyer is responsible for all incurred fees and no refund will be issued.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Also, some pictures showing the problem/defect after submitting the return/exchange request online are required.

Refunds
Once your return is received and inspected, we will send you an email to notify you of the status of your refund.
If you are approved, returns will be processed within 14 business days of receipt of your item(s). Please note that payment processing is beyond our control and it may take up to 7-10 additional business days for the funds to be credited to your account used during checkout.

Order Cancellation
Your order will be fully refunded if it's canceled within 12 hours of purchase. Please send an email if you decide to cancel the order. For orders canceled after 12 hours of purchase but before shipment, a 15% cancellation fee is applied.
We will NOT accept order cancellation request if the order have already been shipped.

Late or missing refunds
If you still haven't received your refund after 10 business days, first of all, double check your bank account and ensure it is the same one used for purchase.
Following this, contact your credit/debit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund appears in your account.
After performing each of these steps, if you are certain the refund has not to be received, please contact us at support@ewaysafety.com

To return your product, please follow as steps:
1. Email support@ewaysafety.com first to get your RMA Code first.
2. Send the broken picture as an email attachment (If possible)
3. Check if you still keep the original package.
4. Send the item back to the address we offered you.
5. We will refund you after we receive the item and finish the quality check.

You are responsible for covering shipping costs when returning your item for personal reasons (dislike/wrong buying). And shipping costs are non-refundable.


Warehouse address:

IPRO INC
717 N UNION ST STE 156
WILMINGTON DE 19805

*Customer must contact us first before sending the package back, or we have the right to reject.